Insights for Bridging the Digital Divide and Enhancing the User Experience Report
This report examines how access to technology influences participation in financial services and provides recommendations for advancing financial inclusion through improved digital connectivity, education, infrastructure, and user-centered design.
Developed by the Financial Inclusion Work Group's Access to Technology Subgroup, the report draws on interviews with banks, credit unions, financial technology providers, and government organizations to better understand how digital access, digital literacy, and user experience affect consumers' ability to engage with financial services and faster payment solutions.
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Go Back Developed by the Financial Inclusion Work Group's Access to Technology Subgroup, the report draws on interviews with banks, credit unions, financial technology providers, and government organizations to better understand how digital access, digital literacy, and user experience affect consumers' ability to engage with financial services and faster payment solutions.
Download Report