Reed Luhtanen, Executive Director, FPC
This time of year, we’re reminded how thankful we are for our Members, as well as the entire payments industry. The tireless commitment of our Members to advancing faster payments in the United States is commendable and we are grateful that they continue to be part of this exciting journey with us.
With all that they do for our organization and the industry at large, we always want to ensure we are continuing to meet their needs, while meeting the needs of the greater ecosystem. As such, earlier this year, we conducted a survey of Members to gather feedback on their overall satisfaction, engagement, and communication, areas for improvement and opportunities for future involvement.
We found that Members are highly satisfied with FPC values, resources, and services, and our impact on faster payments is strong. More than 85% of members surveyed participate in Work Groups and/or attend Member Meetings. We also found that Members highly value FPC resources with the FPC Knowledge Center, Off the Rails Podcast, and Work Group deliverables as top value adds.
While it’s clear that FPC membership is valued, there are always ways that we can improve how we support and engage with Members and support the broader industry. For instance, we found we can enhance learning opportunities. And to that end, we hope you are planning to attend our December 10 webinar titled Navigating Instant Payments – Case Studies and Operations Insights for Receiving Instant Payments. We also have a host of additional webinars and Town Halls planned for the early part of next year, so be on the lookout for those details.
We also discovered we can improve and streamline our Work Group processes. Work Groups are such an important part of what we do and serve as a valuable resource for the payments industry. By enhancing Work Group processes, we can launch Work Group deliverables in a timelier fashion. We also are working to ensure new Work Groups strategically align with industry needs to maximize the impact of our efforts. For instance, early next year, we’ll be launching the Instant Payments Data Optimization Work Group. Given the importance of data to provide for safe and efficient transactions, the Work Group will strive to establish and promote best practices for data accuracy in instant payments, making way for a smooth and secure transition from traditional to instant payments.
As we wrap up this month of gratitude, we thank our Members for providing feedback on how we are supporting them and ways we can enhance that support. And we thank the larger industry for entrusting us, and our Members, to provide the tools, resources, strategic insight, and more to support the continued evolution of faster payments. We promise to continue to evolve to meet Member needs and the needs of the industry at large to ensure a bright and successful faster payments future.
Thank you, Members and thank you, industry. We hope you all have a wonderful holiday season!