The Path To Faster Payments Ubiquity Starts With You

Careers at U.S. Faster Payments Council

Hiring: BUSINESS INTERN

Position Title: Business Intern
Reports To:

Director of Operations

Duration: 10 weeks of learning within a business environment
Timeframe: June – August
Time Commitment: Available 20 hours / week
Location: Remote
Tools Needed: Provide necessary equipment (i.e., computer with internet connection and phone) 
Expense support: $2,000 will be provided to intern for personal expenses during internship
To Apply: Qualified candidates should send a resume to info@fasterpaymentscouncil.org 

THE POSITION

The Business Intern will work with association professionals and third-party service providers, reporting to the Council’s Director of Operations, with direct exposure to executives from member organizations. The learning opportunity will be hands-on exposure to business operations, marketing communications, and training in the use of tools for customer life cycle management in a non-profit trade association. 

This signature opportunity will provide college or graduate level students an opportunity to work within the fast-growing payments industry and be integral to the Faster Payments Council (FPC) membership experience by instituting an improved customer management tool making way for efficiencies across multiple business functions. The position will include exposure to numerous fast-growing technology firms, Fortune 100 companies -- including JP Morgan Chase, Mastercard, Microsoft, Netflix, Target, Visa, Walmart, and Wells Fargo -- as well as influential actors in the payments ecosystem such as the Federal Reserve System, Nacha, and The Clearing House.
 

LEARNING OBJECTIVES:

  • Gain skills using Salesforce, a leading and innovative CRM tool used to manage our member experience life cycle.
  • Gain experience creating compelling, segment-specific marketing and communications materials that drive engagement and establish the FPC as a thought leader. 
  • Develop key skills by devising and executing on an enhanced social media strategy including the launch of the FPC into new channels. 
  • Knowledge building an operations dashboard and reporting for key process indicators. 
  • Develop competence building a project plan and practice executing against the plan. 
  • Develop interpersonal and business acumen skills by interfacing with FPC staff, member organizations, and third-party vendors. 

DUTIES INCLUDE:

  • Train with and shadow FPC Directors learning about customer life cycle, building business models, marketing materials and social media.
  • Training and collaboration with Salesforce implementation team to understand how to migrate and manage customer information.
  • Hands-on validation and migration of member data from multiple sources (i.e., Excel, Outlook, Email tools) into Salesforce environment for use in customer life cycle management.
  • Engage with member organizations to validate accuracy of contact information.
  • Build project plan and report on implementation progress to FPC Staff

REQUIREMENTS:

  • Highly focused and highly motivated 
  • Must have strong communication skills and professionalism 
  • Proficient in Microsoft Suite  
  • Enjoy solving business or operational problems. 
  • Comfortable working with data and is detail oriented.
  • Some experience applying project management tools.
  • Some exposure to CRM or related data management tools, helpful.
  • Ability to work remote and effectively interact across a virtual team

HOW TO APPLY

Qualified candidates should send a resume to info@fasterpaymentscouncil.org